Senior Operations Manager
Location: Stamford, CT
About Compass Care
With 10+ years of excellence and founded in 2014, Compass Care, LLC has grown into the premier provider of concierge-level private duty home care in the NY tri-state area. With a reputation for innovation, independence and personalization of care. Compass Care was built on a commitment to providing highly personalized, top-tier care that allows clients to maintain their independence and quality of life at home.
We take pride in setting industry standards and offering a level of service that is unmatched in the home care sector. Our Compass Care Assistants (caregivers) are at the heart of our mission, and we are dedicated to their training, development, and success. What sets CompassCare apart is our concierge-level service with industry-leading caregiver support. As we continue to expand, we are seeking a talented and driven Senior Operations Manager to lead key operational functions and who is skilled in team collaboration and customer service.
We are seeking a results-driven healthcare operations professional with experience in recruitment, scheduling, and day-to-day operations. If you are a strategic leader, and someone who is focused on finding smart, practical ways to reduce inefficiencies, support business growth, and help teams deliver the highest level of care. This is an opportunity to make a meaningful impact within a dynamic, mission-driven environment.
The ideal candidate is committed to fostering a high-performing, solutions-focused culture, and upholding CompassCare’s high standards of service. You are motivated, eager for growth, and interested in being an integral long-term member of our fast-growing company.
About the Role
The Senior Operations Manager must be skilled in team collaboration, operations management, and customer service, with a strong track record of building positive relationships across departments. You will oversee critical operational functions including caregiver recruitment, onboarding, implementation of training, scheduling, compliance, and process improvement. We are seeking someone who is passionate about continuous improvement, leadership development, and making systems run smoothly.
This position collaborates closely with the Director of Client Services, and the Director of Clinical and is responsible for supervising all staff members of CompassCare’s Talent Team. The ideal candidate has a strong background in home care operations and management, monitoring analytics and excels in team leadership and operational enhancement.
Qualifications & Experience - Qualified candidates are asked to submit a cover letter with their resume.
• Bachelor's degree in healthcare administration, Business Management, or a related field.
• Minimum of 3 –5 years of experience in operations management within the home care industry and at least 1-2 years of supervisory experience.
• Strong supervisory skills, including excellent leadership, communication, and interpersonal skills; adept at team engagement and motivation.
• Project Management, including proficiency in homecare and operations management systems, scheduling software, and training platforms.
• Strong problem-solving skills.
• Experience in oversight of recruiting and training, including proven ability to develop and implement high quality caregiver training programs.
• Strong analytical skills, with the ability to interpret data to inform decision-making.
• Commitment to service excellence and a passion for enhancing client and caregiver experiences
Compensation & Benefits
Compass Care offers a highly competitive compensation package, including:
• Salary: $100,000 - $115,000 based on experience and qualifications.
• Medical and dental insurance, providing comprehensive health coverage.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options.
• 401(k) retirement plan with a company match to support your long-term financial security.
• Equity participation through LLC units, offering a stake in the company's success.
• Paid Time Off (PTO) to support work-life balance. • Hybrid work flexibility
• Ongoing professional development, including leadership training and career advancement opportunities.
• A collaborative, mission-driven culture where your contributions directly impact the wellbeing of our clients.
At Compass Care, we invest in our team because we understand that exceptional home care begins with extraordinary people. Lead operational excellence at Compass Care as our Senior Operations Manager. This pivotal role shapes how we deliver exceptional care while building and supporting our caregiver team. Ideal for an experienced operations professional ready to make significant impact.
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