Job Description

We are seeking a highly driven Operations Manager to lead frontline team development, training programs, and day-to-day execution in a fast-paced production environment with an emphasis on continuous improvement, project completion and project management. This role is focused on standardizing processes, hands-on training, quick turnarounds, and consistent output quality. The ideal candidate thrives in high-volume operations and is passionate about coaching and developing teams for performance, safety, and efficiency.

Key Responsibilities:

Training & Onboarding

• Develop and execute hands-on training programs for production line operators, team leads, and shift supervisors.
• Lead onboarding for new hires, including equipment training, safety protocols, quality standards, and SOPs.
• Evaluate training effectiveness and adapt content for clarity, efficiency, and results.

Daily Operations Management

• Oversee daily workflow and shift execution to meet production targets, quality standards, and safety requirements.
• Actively support floor operations during peak periods, coaching teams in real-time for process adherence.
• Serve as the go-to resource for troubleshooting and escalation during shift activities.

Performance Coaching & Accountability

• Implement performance management strategies, including metrics tracking, coaching sessions, and skill assessments.
• Partner with HR and local management to identify high-potential team members and build internal training paths.
• Drive a culture of ownership, continuous learning, process improvement and visual metrics.

Standardization & Process Control

• Maintain consistency across shifts by enforcing documented procedures, checklists, and job aids.
• Ensure compliance with company, OSHA, and quality control regulations.
• Support new equipment rollouts or line changes with job-specific training plans.

Cross-Functional Collaboration

• Collaborate with Maintenance, Quality, and HR teams to support operational readiness and workforce planning.
• Assist in investigations or root cause analysis following production incidents or deviations.

Qualifications:

• 3–5 years of experience in operations, training, or supervisory roles in fast-paced environments (e.g., food manufacturing, fast food, distribution, assembly)
• Proven ability to develop and deliver effective frontline training programs
• Strong knowledge of lean manufacturing, 5S, or similar continuous improvement methodologies
• Exceptional communication, team-building, and problem-solving skills
• Comfortable working on the floor with a hands-on leadership approach
• Basic computer skills (MS Office, training tracking software, ERP or MES systems)
• Ability to work flexible hours, including weekends or off-shifts, as needed

Preferred:

• Experience in food production, packaging, or quick-serve
• OSHA 10 or 30 Certification
• Bilingual (English/Spanish) a strong plus
• Experience with training metrics and employee development tracking tools

Key Competencies:

• Leadership Under Pressure
• Employee Coaching & Development
• Operational Efficiency
• Safety & Compliance
• Communication & Collaboration
• Results Orientation

The expected salary range for this position is $85,000-$100,000 annually. The actual compensation will be determined by experience and other factors permitted by the law.

Benefits for this location include*:

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• Flextime PTO
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

*Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.

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