Job Description

LHH is looking for a detail-oriented and proactive professional for a contract-to-hire International B2B Customer Service Representative role in Matthews, NC! The ideal candidate will have a background in manufacturing environments and a strong understanding of global trade operations. This position is fully in office Monday - Friday.

Responsibilities

• Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics.
• Accurately enter and validate customer purchase orders for units and spare parts in the internal system.
• Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery.
• Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments.
• Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork.
• Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries.
• Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements.
• Provide regular updates to the sales team on order and delivery status.
• Support general administrative tasks and contribute to continuous process improvements.

Qualifications

• 2+ years of experience in international trade, logistics, or customer service within a manufacturing setting.
• Familiarity with import/export processes and documentation is preferred
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal, with a professional demeanor.
• Ability to collaborate across departments including engineering, finance, and production.
• Experience with ERP or order management systems.
• Prior exposure to B2B customer service or inside sales support is highly valued.

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