Desktop Support Specialist Job at Sharp Brains, Santa Monica, CA

M2RKK3k3NDN5cW40cEN6bWtpaFBJZjBiTGc9PQ==
  • Sharp Brains
  • Santa Monica, CA

Job Description

Freelance || Backfill Support

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

The Jills Zeder Group at Coldwell Banker

Administrative Assistant | Showing Agent Job at The Jills Zeder Group at Coldwell Banker

We have a unique opportunity for the right person! Our top producing group is seeking an energetic and enthusiastic licensed real estate sales associate to join our luxury real estate team! The ideal candidate must have an active FL real estate license, superior analytical...

GKN Automotive

Manufacturing Engineer (recent graduated or expirienced candidates) Job at GKN Automotive

About Us We are a global leader in the design and manufacturing of advanced automotive components, committed to delivering innovative solutions that drive performance, safety, and sustainability. With a strong presence across international markets, our company fosters...

LVI Associates

Building Science E.I.T Job at LVI Associates

 ...excellence, and client-first mindset make us a leader in the building science industry. Position Summary We are seeking a motivated...  ...technologies related to building enclosures. Participate in forensic investigations and litigation support as needed.... 

Engage Partners Inc.

Director of Events Job at Engage Partners Inc.

 ...We are hiring a Director of Events Development (Boston, MA | Hybrid) Were seeking an experienced leader to oversee the strategy and execution of high-impact fundraising events. This role will collaborate with Development leadership, cross-functional teams, and senior... 

Beast Mode Truckin

Class A Regional Truck Driver Job at Beast Mode Truckin

 ...Join the team at Beast Mode Truckin as a Class A CDL Driver on our regional run! We are looking for both experienced drivers and CDL graduates who are ready to take the next step in their trucking career. This position offers excellent earning potential along with the...