Job Description

Customer Service & Warranty Representative

REPORTS TO:

Customer Service & Warranty Manager

JOB DESCRIPTION:

Provide effective customer service for all Whiting Door customers utilizing knowledge of company processes and products.

WHY WORK FOR WHITING?

• Whiting Door developed the first practical overhead roll-up door for trucks and trailers in 1953. Today, Whiting remains the world's leading designer and supplier in the industry with a full line of dry freight, insulated and specialty roll-up doors, as well as laminated swing doors. Whiting is also a leading manufacturer of custom laminated panels. We currently operate three facilities across the U.S. as well as having licensed affiliates who manufacture under the Whiting Door name around the globe.
• Entrepreneurial culture
• Collaborative team environment
• Low-cost health insurance, dental, vision, and life insurance
• 401k with company match
• Generous paid time off and paid holidays

JOB RESPONSIBILITIES:

• Tasks include but are not limited to:
• Receive and respond to customer inquiries into shipments, products and complaints.
• Conduct investigations into customer issues/problems.
• Document all instances of customer issues/problems in the NCR system.
• Report timely feedback to the Customer Service & Warranty Manager regarding issues with product or customer concerns.
• Authorize and process RMA’s.
• Address customer issues and ensure effective and long-term problem resolution through corrective actions to support continuous improvement.
• Process and maintain warranty claims and records.
• Perform various other duties and activities as required.

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