Job Description

Company Description

At  Channel Focus , we dedicate our efforts to helping individuals unlock their full potential while building lasting relationships with our team members, customers, and clients. Our clients are leaders in the  wireless industry , and our mission is to deliver innovative solutions that drive success for everyone involved. By combining strong customer connections with unique sales and marketing strategies, we create unmatched value and lasting growth.

Role Description

We are seeking a motivated Customer Service and Sales Representative to join our team in Clearwater, FL. This is a full-time, on-site role where you will be the face of our wireless clients, assisting customers with their needs while driving sales and customer satisfaction. The ideal candidate will thrive in a fast-paced environment, enjoy working with people, and have a passion for delivering top-tier customer service.

Responsibilities:

• Greet and engage customers in-person, building strong relationships and trust.
• Process sales transactions, handle orders, and ensure accurate account setup.
• Assist customers with inquiries, service activations, and troubleshooting wireless products or plans.
• Provide tailored product recommendations based on customer needs and preferences.
• Work closely with team members and clients to meet performance and sales goals.
• Resolve customer concerns with professionalism and ensure positive customer experiences.
• Stay up-to-date on wireless industry trends, promotions, and client offerings.

Qualifications:

• Proven skills in  Customer Service, Customer Support, and Customer Experience .
• Strong communication and interpersonal abilities.
• Ability to identify customer needs and match them with appropriate products or services.
• A team player with the ability to work independently when needed.
• Prior experience in sales, customer service, or the wireless industry is a plus.
• High school diploma or equivalent required; additional training or certifications in sales or customer service are a plus.

What We Offer:

• Hands-on training with opportunities for career growth.
• Competitive compensation with performance-based incentives.
• A supportive team culture built on growth, collaboration, and success.
• The chance to represent leading  wireless clients in a thriving industry.

Channel Focus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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